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Benefits Realization -- As noted in the Phase 1 audit report, a benefits realization framework was not in place to clearly define benefits at the outset of the API/PNR Risk Scoring project, then monitor and track for realization upon completion. For this project, the high-level business benefits for the overall API/PNR program were clearly understood and defined in various documents. These include the Smart Border Action Plan, a Treasury Board submission dated October 27, 2003, the API/PNR project proposal dated November 14, 2003, and the API/PNR project charter dated April 21, 2004. However, the operational benefits of API/PNR Risk Scoring were not clearly defined and have not been measured. It was not known whether the API/PNR Risk Scoring has improved the "hit rate" in identifying high-risk travellers and contributed to better enforcement. A baseline measure and measurement targets were not identified at the outset of the project and "hit rate" results were not reported from the system. Thus, it was difficult to measure, track and report on the realization of operational benefits of API/PNR Risk Scoring.
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