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After almost a decade of mismanagement and waste at the FBI, its CTO turned the agency’s maligned case management implementation into an Agile project. When the tragedy of 9/11 struck the United States, the FBI’s only secure means of transmitting photos of the hijackers were faxes and overnighted CD-ROMs. The need to digitize was made painfully obvious not only to the bureau, but to the nation as a whole. As a result, the Virtual Case File (VCF) project was launched in 2000 to usher the bureau into a new era of case management. After floundering for five years and costing the federal government nearly $170 million, the project was scrapped for its inefficiency.
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