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Director of the Office for Consumer Protection at the Ministry of Trade and Industry, Nijazi Shala, said that pursuant to the Law on Consumer Protection, consumers may be easily referred to arbitration or mediation. Although, he mentioned that in order for this to become effective and applicable, drawing an administrative instruction is needed, which is expected to be drawn up from the office that he directs in the upcoming period, while seeking help regarding this from the AmCham Arbitration Centre.
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